Frequently Asked Questions

A: Not at all! It takes most clients less than 5 minutes to get set up. Connect any mobile device to Wi-Fi and you are ready to go.

A: All that information is in your welcome email. Initially, you just install our app on any mobile device and our account management team will contact you and walk you through the setup process. Once we complete the setup you will have full control to add/update/change these settings any time.

A: It sure is! Since the application can be downloaded on any Apple or Android device, and any computer, it’s as simple as downloading the app, getting a Key Code and logging in. If you get stuck, we are here to help. The best part is that we offer multi-license discounts – just give us a call.

A: The Review Solution gives you the ability to gather reviews immediately from a customer and get them posted to many review sites. The Review Solution takes your existing marketing to the next level, allowing you to track, measure, and improve services based on real-time customer feedback. Geared towards business owners, The Review Solution allows easy access to summary reports and gives you a solution to get them live on the web where they will bring you more business!

A: No – pay as you go. If you are not happy, we are not happy. There is no setup fee; you are billed on a month-to-month basis. You can cancel anytime.

A: Android devices, iPad, iPhones, Macs, PCs – we have you covered.

A: You must have the ability to connect a device to the Internet in order to facilitate the review and distribution process. This can be Wi-Fi or 4G (cellular), so if you are on the move there is no issue. Mobile devices just need to use an active 4G network and every mobile carrier now offers this service.

A: Yes. You just need a 4G broadband device (available in both iPad and Android devices) with Internet service from your provider. Please contact support for more information.

A: You may cancel your service at any time without any further incurred payments. There are no contracts and no fees. Please refer to our Refund and Termination Policy for more information.

A: While we never want to see a client leave, should you decide to make a change, simply log in to your service dashboard and access the Termination Notice form. Once submitted, you will be contacted by customer service and when terminated future monthly fees will stop.

A: 100% of your positive reviews will be posted to online review sites. This highly depends on how your employees utilize the service and your commitment to actively sharing your devices with your customers. While results always vary, you can rest assured you will receive a substantial increase in monthly positive online reviews on major review sites. Some businesses have reported as many as 200 additional reviews in a single month, or as few as 5. You finally have the ability to drive the process.

A: On average, customers can complete a simple survey in less than 30 seconds. Due to The Review Solution’s simplicity and ease of use, your employees will not feel awkward when presenting the opportunity and customers will not be inconvenienced.

A: Our unique process constricts negative reviews from reaching the web until you want them posted. Negative reviews are sent directly to you immediately so they can be addressed positively while maintaining your company’s online reputation. You can be messaged by email and/or text. Immediate notification any way you want it!

A: No. Anyone can access any review site and post opinions. With The Review Solution you will be able to monitor every review posted on any online review website quickly. The Review Solution allows you to capture reviews at the point of service from your satisfied customers and then have those reviews posted to dozens of online review sites. There are no fake reviews, disgruntled former employees or competitors accessing your review sites through The Review Solution. Your reviews come from real customers and are positioned online to reflect the true customer satisfaction that your business delivers.

A: It is usually because you don’t have an active Wi-Fi connection. Try reopening the app to reestablish a connection by clicking the "Home" button on the bottom of the screen, then click The Review Solution icon to open again.

A: Call us at 1-888-649-6140 or email our help desk anytime at customerservice@thereviewsolution.com