When will my reviews appear on my BBB Profile?
The BBB customer reviews are different from any other reviews you receive. Your customers are sent an email to the address they provide when submitting a review.
They MUST respond and verify their email address in order for the review to be processed. This way we know every review is real!
Once the customer verifies the review, it is sent to you.
You are ALWAYS notified when you receive a customer verified review.
You ALWAYS have the opportunity to respond before a review is posted.
The review is posted only after the submission is verified by you as the business, or the time for response has expired, whichever is earlier.
Be patient. This process can take 3-10 business days.