Why It Is Difficult to Remove Negative Reviews

September 22, 2014 8:34 pm Leave your thoughts

Customers seeking out information on your business demand easy access first and foremost. As a way to create a dialogue with your audience, it's imperative to generate a significant number of online reviews. In the past, a person's reputation was based on his or her actions. Today's generation is judged largely by how their past customers speak about them online. Although our company, The Review SolutionTM, has experience in removing negative reviews, it is extremely difficult to do so. Unless the content actually violates the Terms of Service, a site will not remove bad reviews. And so, even if we assist your business in removing negative reviews, you will still need a proactive strategy for generating positive reviews in the future. By waiting until another negative review appears ? or the original poster of the negative review reposts the negative complaint in a compliant manner ? you run the risk of developing a poor online reputation. Read more...

Reviews Lead To Shoplifting

January 20, 2014 4:30 pm Leave your thoughts

The Denver Post recently published a story about a Denver-area Walmart that has all the markings of a shoplifter-friendly store.

In one week of 2013 at the Walmart in Stapleton, Colorado, a pair of men walked out of the store with a paintball gun, while another attempted to steal pillows and a futon. Finally, a fourth shoplifter was by a cop after absconding with nearly 100 items in his shopping cart.

This Walmart has reported 283 shoplifting occurrences in 2013, 179 more than Denver's second-place finisher, a downtown Rite-Aid. Denver police officers have resorted to parking squad cars around the building in hopes of warding off thieves. However, this tactic has yet to yield positive result. Read more...

How to Begin Claiming Your Online Review Profiles with Google+ Local and Yelp

January 20, 2014 9:22 am Leave your thoughts

Studies have shown that approximately 90 percent of consumers will consult the Internet before making a purchase. When sites such as Google Places for Business, Yelp, TripAdvisor and MerchantCircle appeared on the scene, many businesses failed to understand the impact that these informational tools would have on their sales and customer retention. Reviews of any nature - negative or positive - will have a significant effect on your search rankings.

Local business reviews and ratings sites like Yelp are designed to allow consumers the opportunity to read and share opinions about businesses, services and products. Some sites organized information based on city and state, while others focus on a particular niche. Customers needing a place to speak their piece will more often than not go online to voice their displeasure. Read more...

Most Online Physician Reviews are Positive – but Few Exist

January 19, 2014 5:11 pm Leave your thoughts

As if Twitter, Facebook and other social-media sites don't offer enough advice for today's consumers, physician ratings and reviews sites are there to give patients important information about their healthcare options. More than 30 sites exist in this particular niche, including RateMDs.com and Healthgrades.com. General sites like Angie's List and Yelp also contain physician listings. These sites have been a little slow to catch on, but doubts that these reviews and ratings services will turn into complaint forums hasn't necessarily proven true. Although the American Medical Association had previously expressed concerns about patient confidentiality, their doubts have been assuaged by the positive nature of most physician online reviews. Read more...