The Review Solution for Accredited Businesses - FAQs

A: Yes. The app is built to provide a easy and simple way to enter reviews for accredited members. Once a review is submitted to a member profile page it is treated by the local BBB office as any other review is.

A: The app works on iPhones and Android smartphones. The mobile app is not compatible with Blackberries or any phones using a Windows operating system.

A: No. The app is placed on the mobile device of the business/employee. The customer simply receives a normal text message. Nothing else is needed.

A: The app is compatible with iPads and Android tablets. The app is not compatible with any tablets using the Windows 8 operating system or any traditional e-readers such as the Kindle, Kindle Fire, or Nook.

A: The Review Solution for Accredited Businesses can be used on as many devices as your business needs. You will need a unique device key for each device, and these will be provided to you once you complete the training video.

A: The Review Solution for Accredited Businesses app is available for free in the Apple App Store and in the Google Play Store. Simply search one of these stores for “The Review Solution - ABs” and select the install button. You will need either an Apple ID or a Google Play account in order to be able to download the app from either store.

A: No, The Review Solution for Accredited Businesses app only needs to be downloaded by the business itself. Customers will leave your business a review using their own device by clicking on the link in the review request text you will send them from the app.

A: You must have a smartphone or tablet to use The Review Solution for Accredited Businesses, and wireless Internet or cellular data must be available so that you can download the app. Additionally, you must have an Apple ID or a Google Play account to download the app from either the Apple App Store or Google Play Store. Once you download the app, you must enter the device key that will be provided to you once you complete the training video. The training video is presented after you complete the enrollment form to sign up for the app; it will also be included in the welcome email you receive once you enroll

A: Once the app has been downloaded and made functional by entering the device key, all you need to input is your customer’s first name and cellphone number. This will allow that customer to receive the text asking them to leave you a review. The text will include a link to review you on your BBB profile.

A: Once your customer receives the text and clicks on the link, they are immediately taken to your BBB Business Review. It should take no more than a minute or so to complete the BBB survey. The length of the written review is the only variable that could cause the survey to take longer.

A: Very basic technical abilities are needed to get our system up and running. Just connect your device to the Internet, download the app, and enter one of the device keys you will be provided after you watch the training video. You can start sending review requests using The Review Solution for Accredited Businesses that same day.

A: You should not need to re-enter your device key into the app once you enter it the first time, as long as you keep using that same device and don’t log out or reset your device. You are also given the option to print the device keys for your business once they are presented to you, which is something we highly recommend so that you and anyone else in your company using the app can reference them in the future.

A: Any customer has the right to post their negative review on your business’s Better Business Bureau Business Review. However, you will be made aware that you have received a negative review via email and will have 3 days to add a response. You will also have the opportunity to verify the validity of the interaction. Please refer to the BBB’s Customer Review Verification Process than can be found on www.bbb.org/customer-review-verification-process for more information.