Positive reviews get posted publicly.
Negative reviews come to you privately.*
*Does not apply to BBB reviews.
People who select the thumbs down option will be taken to a survey where their review will be collected privately. An email or text notification is then sent to you stating that a negative review was left.
Monitor your reviews on Google, Yelp, Facebook in addition to more than 100 other review sites that are vital to your specific business. You can access all of your review activity on one convenient dashboard. Really simple and really fast. That's Express+.