Using a mobile device, collect real reviews
from customers at the point of service.
Start collecting reviews that can positively impact your online reviews today!
Reviews get posted to your
accredited business profile.
helps your BBB® profile
rank higher when people
search your company:
Q: Will Customer Reviews change my BBB® Rating?
A: No. BBB®'s Ratings algorithm does NOT include customer reviews.
Q: Can I use any tablet with The Review Solution®?
A: We recommend using an iPad, iPad Mini, Samsung Galaxy Note, or Lenovo S6000; however, the app is compatible with most Apple and Android tablets. The app is not compatible with any tablets using the Windows 8 operating system or any traditional e-readers such as the Kindle, Kindle Fire, or Nook.
Q: Can I use my smartphone instead of a tablet?
A: Yes, the app works on most Apple and Android smartphones. However, the survey renders better on a tablet, making it easier for your customers to use.
Q: How many tablets can we have in our office?
A: The Review Solution® powered by the Better Business Bureau® allows for one device at a time.
Q: What happens to reviews collected during a disruption to my Internet connection or cell signal?
A: You’re in luck! The Review Solution® will store all collected reviews and hold them until you are reconnected to the Internet. Follow-up emails that ask reviewers to verify the validity of their review will also resume sending at that time.
Q: How long will it take my customers to complete a review?
A: Customers can complete the app-based survey in less than a minute. The length of the written review is the only variable that could cause the survey to take longer.
Q: How can I ensure we do not receive negative reviews?
A: Any customer has the right to post a negative review on your Better Business Bureau® profile. However, you will be made aware that you have received a negative review via email and you will have 3 days to add a response. You will also have the opportunity to verify the validity of the interaction.